CROWDFUNDING RETURN POLICY

We can refund you within 14 days of the campaign’s end, fees included. After that, we have a policy of refunding no questions asked minus Kickstarter and payment processing fees (which we can’t get back after 14 days). After the pledge manager closes, we do not process refunds.

 

All refunds after the 14 days close of the campaign may be processed via PayPal or reversed via Stripe to your credit card at our discretion. Refunds within 14 days are reversed via Stripe to your credit card. This project is being funded in CAD and any refunds processed will be in CAD for the exact amount received in CAD, excluding any applicable fees depending on the time of the refund being processed.

You can always contact us for any return question at hello@openowlstudios.com.


DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.


EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.